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General Terms and Conditions
These General Terms and Conditions of the website at www.lelosi.fr have been drafted in accordance with the provisions of the applicable laws.
The website is provided by UVECTO, finančne, intelektualne storitve in trgovina, d.o.o., Kamnik (the "Provider" or the "Seller").
These General Terms and Conditions set out the rights and obligations of customers and visitors of www.lelosi.fr (each a "User") when ordering products made available at www.lelosi.fr, and the business relationship between the Provider and the User.
All content contained on the website, regardless of format (text, images, video, audio, etc.), is protected by copyright. The content contained on the website may not be used for any purpose other than viewing the website and making purchases and communicating with the User, except with prior express written permission from the Provider. In the event of any misuse or unauthorised use of any content, the Provider will protect its interests through the courts.
By accessing the services made available at www.lelosi.fr, the User accepts and agrees to all the provisions of these General Terms and Conditions and the provisions of the Privacy Policy as made available at https://lelosi.fr/pages/privacy-policy. If you do not agree to these General Terms and Conditions and the Privacy Policy, please stop accessing the website immediately.
Provisions of these General Terms and Conditions wherein the term "consumer" is used apply only to Users who are also consumers as defined by the applicable laws.
Intellectual property rights
"LELOSI" is a registered trademark owned by the Provider. The Provider has an exclusive right to use the "LELOSI" trademark and any other trademarks appearing on the Website. The content contained on the website, regardless of format, is protected by copyright. Any copying, reproduction or any other use of any content contained on the website or any part thereof is prohibited. Users will be held criminally and materially liable for any misuse of trademarks or copyrights.
Online shop
Users may make purchases via the website made available at www.lelosi.fr.
These General Terms and Conditions form an integral part of the contractual relationship between the Provider and the User and, together with the purchase order, form part of the sales contract. When a User makes a purchase, these General Terms and Conditions become an integral part of the contract between the User and the Provider.
By registering on the website or placing an order through the online shop, Users acknowledge that they understand and accept these General Terms and Conditions. Users are not required to register to make a purchase in the online shop, but must accept these General Terms and Conditions.
The Provider shall use its best efforts to provide accurate information in the online shop (product descriptions, photos, descriptions, etc.); however, errors may nevertheless occur and will be corrected by the Provider as soon as possible. The website provides information about the available stock of particular products. Where one or more sizes of a particular product are currently out of stock, those sizes are crossed out. When a certain size is available again, that size will once again be displayed.
Prices and taxes
All prices are in EUR and include value added tax (20% VAT). Prices do not include the costs of delivery or postage. Those costs are indicated in the calculation of the final amount of the order before the order is confirmed electronically.
The online shop offers the following payment methods:
Our payment system ensures secure payments, as it meets security standards with an SSL certificate.
All products are genuine.
All promotional offers are valid until the end of the relevant promotion or while stocks last.
In the event of any change in prices or product descriptions, the Seller will notify any customers who are in the process of placing an order.
Order cancellation
Upon placing an order, the User will receive an email confirming receipt of the order. The User has the right to cancel an order within one hour of placing it. An order is deemed to have been placed upon the User's receipt of an order confirmation at the User's email address. Cancellation of an order at a later time is not possible.
The contract or purchase order will be sent to the email address entered by the customer when placing the order.
The online shop provides technical means for identifying and correcting errors before an order is placed by warning the customer that they have not completed all the required fields. A summary is made available before the order is finalised for the customer to check the information entered and make any changes. Any incorrect entries can be corrected in the shopping cart.
If you wish to cancel your order, please email us at info@lelosi.fr. The cancellation request must include the User's name and surname and the order number.
Withdrawal from contract and returns
Under the applicable laws, a consumer may withdraw from a contract within 14 days without giving any reason for such decision.
Where a consumer has already received the goods and withdraws from the contract, the consumer shall immediately, or in any case within 14 days of the notice of withdrawal from the contract, return the goods to the company or to a person authorised by the company to take delivery of the goods. In the event of withdrawal from the contract, the Provider must refund all received payments as invoiced to the consumer upon the execution of the contract (placement of the order) within 14 days of receiving the goods. No payments required to be so refunded by the Provider will be refunded in cash.
In the event of return of the goods and withdrawal from the contract in accordance with the provisions of the applicable laws, the User shall bear only the cost of returning the goods.
Notwithstanding the applicable laws governing consumer protection, which provide for a 14-day time limit to withdraw from a contract and return the goods, UVECTO d.o.o., as the Provider, allows customers who are consumers to exercise their right to withdraw from the contract within 30 days without giving any reason for such decision. The customer must notify the Provider of their withdrawal from the contract and their intention to return the goods within that time limit. The customer must return the goods to the Provider immediately, or in any case within 14 days of the notice of withdrawal. A consumer is a natural person who acquires or uses goods and services for purposes outside their professional or gainful activity. Such right of withdrawal from a contract under the applicable laws governing consumer protection therefore does not apply to legal entities.
The consumer will be liable for any diminished value of the goods resulting from any handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The consumer's liability for any diminished value of the goods is limited to the value of the full regular retail price of the goods as at the date of purchase. In view of the above liability for diminution in value, the Provider recommends that consumers return any goods in respect of which they withdraw from the contract undamaged, unused and in the same quantity, unless the product is destroyed, damaged, lost or reduced in quantity through no fault on the part of the consumer. If the Provider determines that any returned goods are damaged or that the returned quantity does not match the delivered quantity, the Consumer will be liable for the diminution in value of the goods, provided that such diminution in value is the result of handling other than what is strictly necessary to determine the nature, characteristics and functioning of the goods. The consumer will only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. The consumer is allowed to inspect and test products to the extent strictly necessary to establish the relevant facts, meaning that the consumer must inspect the goods with due care and in a manner that would be customary at a physical store. The consumer must open the packaging carefully, preserving its original condition, and preserve any labels attached to the product until the consumer is certain that the product is satisfactory. As the products are items of clothing, the consumer must check the fit by trying them on over other clothing and not on their bare skin.
The Provider cannot deprive the consumer of the right to withdraw from the contract and to a refund of the purchase price solely on the basis of a diminution in the value of the goods resulting from the consumer's conduct.
In the case of partial withdrawal from the contract and the return only of particular products, any promotional discounts applied to individual products in the shopping cart (e.g., 25% discount on the second item) will be taken into account in the refund by evenly redistributing the amount of the discount across all products in the shopping cart. The consumer is therefore entitled to a refund equal to the value of the returned product(s) reduced by the discount so calculated on all the products in the shopping cart.
Requests for additional information may be sent to info@lelosi.fr or to the address provided below.
Please send any products that are not to your satisfaction to the address for returns provided below. Before returning a product, please complete the form provided on the Returns page.
In the event of withdrawal from the contract, the consumer shall bear only the cost of returning the goods, as charged according to the price list of the shipping provider based on the type of delivery and the size of the shipment. The consumer is not entitled to claim reimbursement for any additional costs incurred by the consumer if the consumer expressly opted for a type of delivery other than the least expensive standard delivery option offered by the Seller. If you have already paid for the ordered goods, we will refund any payments you have made in respect of the order no later than 14 days after we have received your notice of withdrawal (completed form) and after we have received the returned goods.
If the consumer has handled or inspected the goods in a manner other than as necessary to determine the nature, characteristics and functioning of the goods, this may reduce the value of the goods and consequently affect the amount of the refund. In the event of a return, we will refund the purchase price to your bank account, or to the account you used to make the purchase.
The Provider is liable for any non-conformity of a product existing at the time of delivery and becoming apparent within two years of delivery of the goods. In the event of any non-conformity of a product, a customer, having notified the Provider of such non-conformity of the product, is entitled, in the following order, to request the Provider to bring the product into conformity free of charge or reduce the purchase price in proportion to the non-conformity, or to withdraw from the contract and request a refund of the amount paid.
If you have provided an incorrect bank account number, we will charge you for the actual costs of any additional work involved in resolving the issue with the bank and the unintended recipient of the payment.
For returns of products paid for by credit card, we will refund the purchase price of the returned products to the credit card. For returns of products paid for by cash on delivery or by bank transfer, we will refund the purchase price to your bank account.
By placing an order, the customer confirms their agreement to the General Terms and Conditions and unconditionally accepts them in full. In doing so, the customer undertakes to take delivery of and pay for the ordered shipment. Failure by a customer to accept a shipment will result in unnecessary costs to our company as the Provider (packaging and shipping costs and time spent) for which our company as the Provider may claim reimbursement from the customer. However, we will make our best efforts to reach an amicable solution in such cases.
The indicative costs of the Provider are as follows:
Resolution of claims:
In case of issues, customers may contact us at info@lelosi.fr. Customers may also send any complaints to info@lelosi.fr. The complaint-handling process is confidential.
In the event of any non-conformity, we will handle any claims you may have in accordance with the provisions of the applicable laws. If you identify a potential non-conformity, we will resolve your claim within a reasonable period of time from the time you notify us of such potential non-conformity, making our best efforts to resolve your claim within 30 days. The Provider will acknowledge receipt of any complaint within five business days and notify the customer of the progress of the procedure within a further eight business days. The Provider will use its best efforts to resolve any disputes amicably.
Any relationships and rights and obligations not provided for in these General Terms and Conditions are subject mutatis mutandis to the provisions of the applicable laws.
Registered office:
UVECTO d.o.o.
Kovinarska cesta 4
SI-1241 Kamnik
Slovenia
Address for returns:
UVECTO d.o.o.
Kovinarska cesta 4
SI-1241 Kamnik
Slovenia
Warranty
The Provider does not provide any additional warranty for the performance of its products. Where a warranty is provided for a particular product, such warranty is limited to the warranty provided for by the applicable laws, unless otherwise specified in the warranty documents.
Restriction of access to the online shop or specific services
If the Provider determines that a User is misusing the services provided by the Provider (including, but not limited to, ordering multiple shipments online but only taking delivery of a single shipment; repeatedly failing to take delivery of a shipment; or repeatedly ordering products and subsequently returning such products without providing a valid reason), the Provider reserves the right to restrict or deny access to services to such User.
The total number of products that may be purchased by a User in the online shop is limited to 30. For larger orders, please contact our support team.
Exclusion of liability
The Provider will use its best efforts to ensure the accuracy and correctness of the content published on the website; however, errors may nevertheless occur.
Users must ensure that their equipment is adequately protected before accessing the online shop. The company reserves the right to disable or prevent access to the website due to technical or other issues and maintenance, which includes disabling or restricting the use of the online shop. The Provider cannot be held liable for any loss, damage or costs incurred by a User as a result of the non-operation of the online shop.
Governing law
The Provider does not recognise any provider of alternative dispute resolution services as competent for resolving any consumer disputes that may be brought by a consumer in accordance with national laws.
Customers may apply for out-of-court consumer dispute resolution through the Platform, which is available at https://consumer-redress.ec.europa.eu/index_en.
The invalidity of any provision of these General Terms and Conditions does not invalidate any other provision.
These General Terms and Conditions are effective as of 28 January 2026.
Kamnik, 28 January 2026
Uvecto d.o.o.
